FAQ's

Some salons hate it when a client comes in armed with references of styles they love. Not Salon HER. In fact, we ask you to come to your first appointment with 2-3 references of what your dream hair looks like; think cut, style and colour palette. Then, we’ll chat through the possibilities and agree on a plan.

We kindly ask that you confirm all appointments 48 hours before the booked time by responding to the confirmation text message you will receive from us. If you do need to reschedule an appointment, please call us on ph: (02) 9357 3452 and our team will work with you to find another time. Details of our cancelation policy can be found here.

Our HER Experts can get you as close to your dream hair as your hair type and condition will allow. And while we will plan for and work towards your goals, we always prioritise the integrity and condition of your hair. Transformative hair can’t always happen in one visit.

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Each Salon HER expert has been hand-picked not only for their skillset, time and experience on the tools but also because of who they are as people. We offer a varied range of services and price points to suit most budgets with three levels of expertise: Director, Master Stylist, Expert Stylist, and Stylist.

Our Master Stylists are true specialists; they come with an incredible skill set and a wealth of experience. If they can’t deliver your hair dream then no one can!

Our Expert Stylists have an all-encompassing love of hair and some great runs on the board to prove it. Excellent all-rounders, your Expert will give you the transformative hair experience you’ve always longed for.

Our Stylists are our home-grown talent on the rise. With solid experience under their belts already, our Salon Her environment of inspiration and collaboration ensures that the only way for our Stylists is up!

At Salon HER we provide a number of different options for extensions, please see details listed here

While Salon HER is all about a relaxing, transportive vibe, we also understand the reality of busy lives. If you are on a tight schedule, we ask that you inform us ideally, ahead of time or at the latest, on arrival so we can send you back to that busy life on time — and with great hair. That said, if you’re booked in for a colour service then we ask that you allow for 3-4 hours with us. Some things can’t be rushed and quality colour is one of them.

At Salon HER we passionately believe in price transparency, value and delivering on our word. All our colour services come grouped as packages so you don't have to worry about the price increasing as you add on services to execute your dream-hair brief. Prices start at $150 for haircuts and $350 for highlights or Balayage, inclusive of Gloss & Tone. All colour products are inclusive of Redken Bonder. Any additional Salon HER ritual treatments will be quoted to you prior to your appointment commencing.

We’re here for you as often as you’d like to visit but ideally, we love to see our blondes every 10-12 weeks and our brondes every 3-5 months. Hair, particularly hair colour, is an investment and we don’t want you to feel like you’re locked into an unrealistic schedule. One of our Salon HER signatures is soft regrowth so the grow-out is subtle and you really can get the most out of your colour between visits. We also believe that tone should be deliberate so that you avoid going brassy over time.

Absolutely. Ask our concierge team about using Afterpay for your salon services, gift vouchers or product purchases.