FREQUENTLY ASKED QUESTIONS

Some salons hate it when a client comes in armed with references of styles they love. Not Salon HER. In fact, we ask you to come to your first appointment with 2-3 references of what your dream hair looks like; think cut, style and colour palette. Then, we’ll chat through the possibilities and agree on a plan

To ensure the Salon can operate smoothly we kindly ask that you confirm all appointments 48 hours before the booked time, this is done by responding to the confirmation text message. If you need to reschedule an appointment please call the salon on 9357 3452 and our team will work with you to find a better time that suits you. Details of our cancelation policy can be found here

Don’t stress, we can get you as close to your dream hair as your hair type and condition will allow. Our skilled team knows exactly how to plan for and work towards your goals while prioritising the integrity and condition of your hair. If you’re wanting true transformation, it’s important you’re open to it being an evolutionary process; transformative hair can’t always happen in one visit.

Each Salon HER expert has been hand-picked not only for their skillset, time and experience on the tools but also because of who they are as people. We offer a varied range of services and price points to suit most budgets with three levels of expertise: Emerging, Expert Stylist, Master and Director.
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Our Master Stylists are true specialists; they come with an incredible skill set and a wealth of experience. If they can’t deliver your hair dream then no one can!
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Our Expert Stylists have an all-encompassing love of hair and some great runs on the board to prove it. Excellent all-rounders, your Expert will give you the transformative hair experience you’ve always longed for.

Salon HER Stylists are our home-grown talent on the rise. With solid experience under their belts already, our Salon Her environment of inspiration and collaboration ensures that the only way for our Stylists is up!

At Salon HER we provide a number of different options for extensions, please see details listed here

While Salon HER is all about a relaxing, transportive vibe, we also understand the reality of busy lives and schedules. If you are on a tight time schedule, we ask that you inform us on arrival (if not earlier) to help us to send you back to that busy life on time and with great hair. That said, if you’re booked in for a colour service then we ask that you allow for 3-4 hours with us. Some things can’t be rushed and quality colour is one of them.

At Salon HER we passionately believe in transparency, value and delivering on our word. All our lightening services come grouped as packages so you don't have to worry about the price increasing as you add on services to fulfill your dream hair brief. Prices start at $150 for haircuts and $350 for highlights or Balayage inclusive of Gloss & Tone. All colour products are inclusive of Redken Bonder. Any additional Salon HER ritual treatments will be quoted to you prior to your appointment commencing. View our pricing above.

We’re here for you as often as you’d like to visit but ideally, we love to see our Blondes every 10-12 weeks and our Brondes every 3-5 months.
Hair and particularly hair colour is an investment and we don’t want you to feel like you’re a slave to your regrowth or like you’re being locked into an unrealistic schedule. One of our Salon HER signatures is soft regrowth so the grow-out is not noticeable and you really can get the most out of your colour between visits . We also believe that tone should be deliberate so that you avoid going brassy over time and condition should be respected so you can have luscious hair all year long.

Absolutely. Ask our concierge team about using Afterpay for your salon services, gift vouchers or product purchases.