At Salon HER, we are committed to providing a top-tier experience for all our valued clients. Our goal is to maintain an efficient schedule that respects both your time and ours. As part of this commitment, we require a valid credit card on file to secure any future booking with our salon. When you choose to schedule an appointment with us, you're booking not just a service, but a personalised experience designed specifically for your unique style and preference. To ensure we can consistently provide this high level of service, we ask that you provide your card information at the time of booking. Rest assured that this information will be securely stored on Phorest, our secure booking system. Please note that we will not charge your card at the time of booking. However, in the event of a cancellation without sufficient notice (less than 24 hours), a cancellation fee of 50% of your intended booking will be charged to the card on file. This approach allows us to manage our appointments more efficiently and ensure that each client receives the quality service they deserve.
Late Arrivals, Cancellations & Missed Appointments
We value both your time and ours. Lateness can disrupt our tightly run schedule and affect the experience of our other clients. If you realise that you might be running more than 15 minutes late, we kindly ask that you call the salon as soon as possible to let us know. We will endeavour to be as accommodating as our schedule permits, but please be aware that in some instances, we may need to move your appointment to a different day or team member within the same week. For such changes, no further charge will be applied.In our new arrangement with our booking system, Phorest, we don't take a deposit at the time of booking. Instead, we securely hold your card information. Should we be unable to reschedule your appointment to another time or team member, we will charge a cancellation fee of 50% of the service cost to the card on file.This approach helps us manage our appointments more efficiently, ensuring that each client receives the quality service they deserve while respecting everyone's time.
Confirmations & Cancellations
Salon HER will always confirm your service with a reminder text, phone call, or email a minimum of 48 hours before your upcoming appointment. To secure your appointment, we kindly ask that you respond with a 'YES' within 48 hours of receiving our reminder or contact us to reschedule. If we do not receive your confirmation within 24 hours of your appointment time, we reserve the right to cancel your appointment.We understand and appreciate that life can sometimes interrupt even the best-laid plans (especially when you book your appointments well in advance). If you need to cancel within 24 hours of your appointment, a cancellation fee equal to 50% of the service cost will be charged to the card on file.If you do not arrive for your appointment after confirmation, we will require you to pay a no-show fee equivalent to 100% of the service cost before securing your next booking. This policy allows us to better manage our schedule, ensuring each client receives the attentive, high-quality service they deserve.
Refunds, Product Returns & Satisfaction Guarantee
We do not offer refunds on hair services however we do everything possible to meet your expectations and ensure that you love your hair. If there are ever any concerns with your hair after you leave the salon, then please get back in touch with us within 24hrs and we will arrange a time for you to come back in for a complementary revision appointment as soon as is convenient. These services are not charged unless it is more or new work that is outside what was discussed and agreed upon prior to your original appointment commencing.
Please note: Any concerns outside our 7-day period will be considered a new colour appointment and will be charged accordingly.
We will happily accept returns on faulty products that have been purchased within 30 days. The product must be accompanied by the relevant proof of purchase. Please contact us via email to arrange for the faulty goods to be replaced.
Our vibe, our tribe
Thank you for respecting the culture of kindness and mutual respect we value and live by at Salon HER. We have zero tolerance for any kind of bullying, disrespect or abuse towards our team or our clients. On the very unlikely chance we see anyone exhibiting this kind of behaviour, we will politely step in, cease services and ask that the offender leaves without returning to Salon HER.
DAMAGE TO CLIENT PROPERTY
While we take utmost care in providing our services, Salon HER does not assume responsibility for any damage to your personal belongings including clothing or accessories. Please ensure that you wear suitable attire to your appointment and keep personal belongings safe from potential exposure to products or equipment used in our salon. Should any accidental damage occur, we deeply regret the inconvenience caused but we are unable to accept liability for these incidents.
SOCIAL MEDIA + Web ENGAGEMENT
In a continued effort to enhance our services and client experiences, Salon HER may capture photographs of our clients, the salon environment, and the daily operations for promotional purposes on our social media platforms. By choosing to engage with our services, you acknowledge and accept the possibility of appearing in such photographs.We recognize the significance of our clients' comfort and privacy. If you happen to identify your image on our social media platforms and prefer it to be removed, we encourage you to inform us promptly. Our dedicated team will ensure your request is handled swiftly and with the utmost respect.Please be assured that our primary aim in sharing these images is to showcase the exceptional work of our stylists and the inviting ambiance of our salon. We will never intentionally compromise the comfort or privacy of our clients. This clause is an integral part of maintaining the culture of transparency, respect, and mutual understanding we cultivate at Salon HER.
Fur babies welcome
Our Founder Michael will have his two, very friendly sausage dogs (Dylan and Freddie) in the salon on occasion. If you wish to bring your fur baby to your appointment with you, we ask that you let our concierge team know when making your appointment so that we can accommodate you (both) while being mindful of all our clients