Welcome to Salon HER. By booking or attending an appointment, you agree to the terms outlined below. These terms are designed to ensure transparency, mutual respect, and an exceptional salon experience. This policy also outlines our privacy standards and limits of liability to safeguard both clients and our team.

BOOKINGS & DEPOSITS

To secure your appointment, we require a valid credit card on file and a 30% deposit at the time of booking. Deposits are held securely via Kitomba and are non-refundable for cancellations within 48 hours of the scheduled service.

CANCELATIONS & NO-SHOWS

Cancellations made within 24 hours of your appointment will incur a 50% service fee.

Cancellations made within 48 hours will result in forfeiture of your deposit (30%).

Same-day cancellations will be charged 100% of the booked service fee.

LATE ARRIVALS

If you’re running more than 15 minutes late, please call the salon. We will do our best to accommodate you, but your service may need to be shortened or rescheduled, and cancellation fees may apply.

SATISFACTION

We do not offer refunds on services. However, if you're not satisfied, please contact us within 24 hours. We will offer a complimentary revision appointment where appropriate. Any adjustments outside the 7-day period will be treated as a new appointment and charged accordingly.

PRODUCT RETURNS

Faulty retail items may be returned within 30 days with proof of purchase. Contact us to arrange an exchange.

PERSONAL BELONGINGS & LIABILITY

Salon HER does not accept responsibility for loss or damage to personal items. We recommend wearing protective clothing to appointments and leaving valuables at home .By entering our premises, you accept that all services are undertaken at your own risk. While all care is taken by our team, Salon HER will not be liable for any injury, allergic reaction, or accident that may occur during or following a service. This includes, but is not limited to, damage to hair or scalp due to previous treatments, personal sensitivity, or undisclosed medical history.

RESPECTFUL CONDUCT

We maintain a zero-tolerance policy for aggressive or disrespectful behaviour. We reserve the right to refuse service and ask any client to leave the premises if conduct breaches this policy.

PHOTOGRAPHY AND SOCIAL MEDIA

Salon HER may capture images or videos of hair transformations or the salon environment for promotional use. By receiving services, you acknowledge this. If you wish to opt out, please inform your stylist or our front desk team.
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PAYMENTS

We accept payment via Visa, Mastercard, Eftpos, and Amex. Cash is not accepted.
Payments are processed securely through third-party providers that comply with PCI-DSS standards, ensuring your financial information is protected.

PETS

Our salon is pet-friendly. If you plan to bring your dog, please advise our concierge at the time of booking so we can accommodate both you and your furry companion.

PRIVACY POLICY

Salon HER respects your privacy. Personal information collected during bookings or appointments is used only to provide services or promotional communications you opt into. We do not share your data with third parties unless legally required.

For more on how your data is handled, please refer to Kitomba’s Privacy Policy.