SERVICES

FAQ's
Our most Frequently Asked Questions answered. If you’re still looking for an answer to a specific question, we are here for you.
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How do I prepare for my first time appointment with my Salon HER Expert?

Some salons hate it when a client comes in armed with references of styles they love. Not Salon HER. In fact, we ask you to come to your first appointment with 2-3 references of what your dream hair looks like; think cut, style and colour palette. Then, we’ll chat through the possibilities and agree on a plan.

What if my dream hair is unachievable?

Don’t stress, we can get you as close to your dream hair as your hair type and condition will allow. Our skilled team knows exactly how to plan for and work towards your goals while prioritising the integrity and condition of your hair. If you’re wanting true transformation, it’s important you’re open to it being an evolutionary process; transformative hair can’t always happen in one visit.

Is professional hair care (really) that important ?

We believe it is. At Salon HER we won’t ever prescribe anything your hair doesn't need. Just as your skin changes so does your hair and from time to time, we may suggest you switch to a new product protocol to address your hair’s needs.

How long should I allocate my time at Salon HER ?

While Salon HER is all about a relaxing, transportive vibe, we also understand the reality of busy lives and schedules. If you are on a tight time schedule, we ask that you inform us on arrival (if not earlier) to help us to send you back to that busy life on time and with great hair. That said, if you’re booked in for a colour service then we ask that you allow for 3-4 hours with us. Some things can’t be rushed and quality colour is one of them.

What if Salon HER is running late or what If I run late? Will it affect my appointment?

Sometimes, and despite our best efforts, we may be running a little late. If ‘a little late’ is more than 15 minutes, we will be sure to call you as soon as we are aware of the delay just as we would ask you to do the same and let us know if you are running late. Communication is key. Please be mindful that some of our appointment times are allocated in such a way that even if you're running 15 minutes late you can be eating into half of your appointment time. 

If I’ve arrived to my appointment late and my Salon HER Expert is no longer able to work on my hair, will I be charged?

We will always be as understanding and as flexible as possible and treat this situation on a case-by- case basis. However if we are not able to rebook your appointment within 7 days of your original appointment, you will be charged 50% of your expected booking costs.

What are the experience levels of the team at Salon HER & what is the pricing structure ?

Each Salon HER expert has been hand-picked not only for their skillset and time and experience on the tools but also because of who they are as people. We offer a varied range of services and price points to suit most budgets with three levels of expertise: Master, Expert and Stylist.

Our Master Stylists are true specialists; they come with an incredible skill set and a wealth of experience. If they can’t deliver your hair dream then no one can!

Our Expert Stylists have an all-encompassing love of hair and some great runs on the board to prove it. Excellent all-rounders, your Expert will give you the transformative hair experience you’ve always longed for.

Salon HER Stylists are our home-grown talent on the rise. With solid experience under their belts already, our Salon Her environment of inspiration and collaboration ensures that the only way for our Stylists is up!

How much will it cost me to have my hair done at Salon HER ?

At Salon HER we passionately believe in transparency, value and delivering on our word. All our lightening services come grouped as packages so you don't have to worry about the price increasing as you add on services to fulfill your dream hair brief. Prices start at $150 for haircuts and $350 for highlights or Balayage inclusive of Gloss & Tone. All colour services also include an O&M Restorative Bonding Treatment. Any additional Salon HER ritual treatments will be quoted to you prior to your appointment commencing. View our pricing above.

How often will I need to have my hair done at Salon HER ?

We’re here for you as often as you’d like to visit but ideally, we love to see our Blondes every 10-12 weeks and our Brondes every 3-5 months. 

Hair and particularly hair colour is an investment and we don’t want you to feel like you’re a slave to your regrowth or like you’re being locked into an unrealistic schedule. One of our Salon HER signatures is soft regrowth so the grow-out is not noticeable and you really can get the most out of your colour between visits . We also believe that tone should be deliberate so that you avoid going brassy over time and condition should be respected so you can have luscious hair all year long.

Do you offer flexible payment options at Salon HER like Afterpay ?

Absolutely. Ask our concierge team about using Afterpay for your salon services, gift vouchers or product purchases.

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